1 Scope of This Policy

This policy applies to:

• Wellness Products sold directly by RenewAge Innovations Pvt Ltd.
• Discount Coupons/Vouchers provided for EV Two-Wheelers.
• Discount Coupons/Vouchers provided for Solar Panel Installation Services.

This policy does not apply to products or services sold directly by third-party partner companies.

2 Wellness Products Return & Refund Policy

Customers may request a return or replacement under the following circumstances:

Eligible Conditions

Returns or replacements may be accepted if:

• The product is damaged during delivery.
• The product has a manufacturing defect.
• An incorrect product was delivered.
• The product has expired before delivery.

Return Request Timeline

Customers must submit a return request within 7 days from the date of delivery.

Conditions for Approval

The product must:

• Be unused and unopened.
• Be returned in its original packaging.
• Include all labels, invoices, and accessories.
• Not be damaged due to misuse, negligence, or improper handling.

RenewAge Innovations Pvt Ltd reserves the right to inspect returned products before approving any refund or replacement.

3 Non-Refundable Items

Refunds or returns will not be accepted for:

• Opened or used wellness products.
• Products damaged due to customer mishandling.
• Products purchased under special offers, clearance sales, or promotional schemes unless damaged or defective.
• Requests submitted after the eligible return period.

4 Cancellation of Wellness Product Orders

Orders may be cancelled:

• Before shipment without any cancellation charges.
• Once dispatched, cancellation requests may not be accepted.

If an order has already been dispatched, customers may initiate a return request after delivery, subject to this policy.

RenewAge Innovations Pvt Ltd reserves the right to cancel any order due to:

• Product unavailability
• Incorrect pricing
• Technical errors
• Suspected fraudulent activity
• Regulatory or operational requirements

In such cases, a full refund will be processed.

5 Refund Processing

Approved refunds will be processed through the original payment method. Estimated refund timelines:

Actual timelines may vary depending on banks and payment providers.

6 EV Two-Wheeler Discount Coupon Policy

Therefore:

• Discount coupons issued by RenewAge are non-refundable and non-transferable unless otherwise specified.
• EV two-wheeler purchases are solely between the customer and the third-party company.
• RenewAge Innovations Pvt Ltd is not responsible for pricing, delivery, registration, financing, warranty, servicing, maintenance, or product quality.

Any cancellation, return, replacement, or refund requests related to EV two-wheelers must be addressed directly to the respective third-party company and will be governed by their terms and policies.

7 Solar Panel Installation Discount Coupon Policy

Therefore:

• Discount coupons issued by RenewAge are non-refundable and non-transferable unless otherwise specified.
• Solar panel purchases and installation agreements are solely between the customer and the third-party company.
• RenewAge Innovations Pvt Ltd is not responsible for installation quality, site assessments, government approvals, subsidy processing, warranties, maintenance, pricing, timelines, or after-sales services.

Any cancellation, return, replacement, or refund requests related to solar panel installations must be addressed directly to the respective third-party company and will be governed by their terms and policies.

8 Third-Party Partner Disclaimer

By using any EV or Solar discount coupon provided by RenewAge Innovations Pvt Ltd, customers acknowledge and agree that:

• RenewAge is not the seller, manufacturer, installer, financier, or service provider.
• The purchase agreement exists solely between the customer and the third-party company.
• All product-related responsibilities belong exclusively to the respective third-party company.
• RenewAge shall not be responsible for any disputes, losses, delays, defects, warranty claims, or service issues arising from such transactions.

9 Force Majeure

Refunds or cancellations may be delayed due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government restrictions
• Strikes
• Pandemics
• Technical failures
• Logistics disruptions

10 Changes to This Policy

RenewAge Innovations Pvt Ltd reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on this page. Continued use of our website and services constitutes acceptance of the revised policy.

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